LuckyRoyce Contact: Reach Our UK Support Team

We offer two ways to contact our team. Live chat is the quickest route for anything that needs a prompt answer, such as a deposit that hasn't appeared or a question about a game in progress. Email suits more detailed matters, particularly when you want to attach screenshots or documents: write to [email protected]. We have not been able to confirm fixed support hours, though chat is generally staffed around the clock, so if the chat window shows as unavailable, send an email and we will pick it up. We do not run a phone line, so please use one of these two channels.

A little detail at the start saves a lot of back-and-forth. Please give us your username and the email address registered to your account so we can find you straight away. Describe what happened in plain terms, including roughly when it took place. If your question involves a payment, add the transaction ID and the method used. For a game issue, tell us the title and, if you can, attach a screenshot of any error or result screen. Never send your full card number, your password or a security code. Our team will never ask you for those, and you should not share them in any message.

Live chat is designed for immediate replies, and you should usually be connected with an agent within a short wait. Emails take longer because each one is read and handled by a person who will look into your account before replying. We aim to answer promptly, but cases involving payments or identity checks can need extra review, and we will tell you if that applies. If you have not heard back after a reasonable time, reply to your original email rather than starting a new thread, as this keeps your case history together and helps us respond more quickly.

As a UK-licensed brand we are required to confirm who our players are, so identity (KYC) checks are a normal part of opening and using an account. If you are unsure which documents we need, or you have submitted them and want an update, contact us with your username and a note of what you uploaded. We can also help with email confirmation, changing personal details, and reaching your account if you cannot log in. For your own protection, we may ask a few security questions before discussing anything sensitive, so please do not be surprised if we do.

Reach out about any deposit or withdrawal at any stage. Our cashier supports Visa, Mastercard, PayPal, Apple Pay, Trustly, Paysafecard, Skrill and Neteller, with a £10 minimum for both deposits and withdrawals. E-wallet withdrawals are typically processed within a day once approved, while cards and bank transfers more often take one to three working days. Daily, weekly and monthly maximums depend on the method and are set out in our terms. When you write to us about a payment, include the transaction ID, the amount and the date, and we will trace it for you.

If something has gone wrong, tell us first. Contact support with a clear account of the problem and what outcome you are hoping for, and our team will review it properly and reply with our decision and the reasons behind it. If you remain unhappy after that, you can ask for your complaint to be escalated to a more senior colleague. Should we still be unable to resolve it to your satisfaction, you are entitled to take the matter further. As a UKGC-licensed brand, we work within the framework set by the UK Gambling Commission, and our terms explain the independent dispute route available to you.

Gambling should stay enjoyable, and we want to help if it stops feeling that way. You can ask our team at any time to set or lower deposit limits, take a break, or close your account. We also support GAMSTOP, the national self-exclusion scheme, and registering with it blocks access across licensed UK sites. If you are worried about your play, contact us straight away and we will act on your request without pressure or delay. Please only gamble with money you can afford to lose, and remember this service is for adults aged 18 and over.